ReConnect

Legal

Terms of Service

These terms are an agreement between your business and RECONNECT HUB (Reg No. 9890503) (“ReConnect”, “we”, “us”). By creating an account or using ReConnect, you agree to them on behalf of your business. Our Privacy Policy explains how we handle personal data.

Last updated 26 September 2026

1.Who can use ReConnect

ReConnect is for businesses. You must be at least 18 and have authority to accept these terms for the business you register. You are responsible for everyone you invite to your account and for what they do in it.

2.Your account and your team

  • Give accurate information when you sign up and keep it up to date.
  • Keep your password safe and don't share log-ins. Invite team members instead, and remove them when they leave.
  • Tell us promptly if you think someone has accessed your account without permission.

Owners control billing, the WhatsApp connection, settings and the team. Managers work with all customers. Staff work with the customers assigned to them and can take conversations nobody is looking after in the shared inbox. ReConnect records each team member's work — such as how quickly customers are answered and whether follow-ups are done on time — and shows it to owners and managers. You are responsible for telling your team members about this, and for using the information fairly.

3.The service

ReConnect helps you:

  • keep your customers in one place — added by hand, from a spreadsheet, from phone contacts or a contacts file, or imported from your WhatsApp Business app;
  • see who is going cold, who is due to buy, which leads were lost and what is at risk, and get a daily list of who to contact;
  • plan follow-ups, sequences and win-back campaigns;
  • message customers from your own WhatsApp, or through Meta's WhatsApp Business Platform, in a shared inbox for your team, with alerts when customers are waiting;
  • record sales, see your team's results and your ReConnect Score, and export reports; and
  • get help from us through Help & support in the app.

Demo Mode lets you try messaging without a WhatsApp connection: messages are simulated and never delivered. Sample customers and sample imports are clearly marked and can be removed at any time. Features may change as we improve the product; we won't remove core functionality you're paying for without reasonable notice.

4.ReConnect never messages your customers on its own

Reminders, suggested follow-ups, sequences, campaigns, lost-lead follow-ups and alerts only create tasks and notifications for your team. Every WhatsApp message to a customer is sent by someone at your business pressing send. You are responsible for the messages your team sends.

5.Scores and estimates

Health scores, “due to buy” dates, revenue opportunities, money at risk, the ReConnect Score and team results are worked out automatically from the data in your account, using simple rules. They are estimates to help you decide who to contact, not forecasts or guarantees, and they are only as accurate as the information you and your team enter. Revenue attributed to follow-ups counts only sales you linked to a follow-up.

6.Free trial, plans and payment

  • New businesses get a free trial. No card is required to start. When the trial ends you'll need a paid plan to keep adding customers and sending messages; your existing data stays available to view.
  • Plans are paid in advance, in Naira, through Paystack: either upfront for 1, 3, 6 or 12 months (by bank transfer, USSD or card; this does not renew automatically) or monthly by card (renewed automatically until you turn it off). Prices, discounts for longer periods and limits are shown on our pricing page and in the app.
  • Referral rewards: when a business signs up with your referral link and makes its first payment, you and that business each get 30 free days. Free days are added to a trial or to time paid upfront; on a monthly card plan they are kept and added when that plan ends or when you pay upfront. Rewards have no cash value, and we may withhold them where a referral is not genuine (for example, a business referring itself).
  • Each plan has limits, such as the number of customers, team members and WhatsApp numbers. If you reach a limit, nothing is deleted — you'll be asked to upgrade before adding more. Imports stop at the limit and tell you what wasn't added.
  • You can turn off a monthly card plan at any time from Billing; a plan paid upfront simply ends unless you pay again. Either way you keep access until the end of the period you've paid for. Payments are not refundable for partial periods, except where the law requires otherwise.
  • If a payment fails, we'll let you know and may limit your account until it is paid.
  • We may change prices with at least 30 days' notice. Changes apply from your next billing period.
  • Messages you send from your own WhatsApp carry no charge from us or Meta. If you choose automatic sending, charges that Meta makes for those messages are billed by Meta to your WhatsApp Business account and are not part of your ReConnect subscription.

7.Your data and imports

You own the customer data you put into ReConnect. You give us permission to store and process it only as needed to provide and support the service, as described in our Privacy Policy, in which we act as your data processor. For your customers' data, your business is the data controller: you decide what to collect and how to use it.

Our Data Processing Agreement forms part of these Terms and sets out how we process your customers' data for you, including security, sub-processors, breach notification and what happens to the data when your account closes. The business owner accepts it when setting up the business; if these Terms and the Data Processing Agreement conflict about customer data, the Data Processing Agreement applies.

You are responsible for:

  • having a lawful basis under the Nigeria Data Protection Act 2023 and other applicable laws for the customer data you add or import, and for keeping it accurate;
  • giving your customers the privacy information the law requires, including that you use ReConnect to manage their details;
  • only importing contacts, chats and files you are entitled to use. Phone and WhatsApp address books often include friends, family and suppliers: review them and only add people who are your customers. ReConnect asks you to confirm this before every import;
  • recording your customers' communication choices honestly, and respecting them;
  • responding to your customers' privacy requests (we will help, and Settings → Privacy & data lets you track them, download a customer's details or delete them); and
  • deciding how long to keep customer data, and deleting what you no longer need. You can set retention periods in the same place.

You can export your customers, sales, follow-ups, messages and team results at any time.

8.Connecting WhatsApp

ReConnect connects to WhatsApp only through Meta's official WhatsApp Business Platform, using Meta's sign-up flow or an access token you provide. The WhatsApp Business Account and phone number stay yours. By connecting, you also accept Meta's WhatsApp Business terms, which Meta may change.

If you connect the number you use in the WhatsApp Business app:

  • you keep using the app on your phone, and messages you send from it also appear in ReConnect;
  • Meta decides whether this option is available for your number and country, and turns off some app features for connected numbers (currently disappearing messages, view-once messages, live location and broadcast lists);
  • ReConnect imports your contacts and up to six months of chats only if you choose to share them during setup, and Meta only allows this within 24 hours of connecting; group chats are not imported; and
  • you can disconnect at any time from Settings → WhatsApp or from Meta.

We never ask for your WhatsApp password, and we cannot connect or import personal WhatsApp accounts.

9.Google Business Profile

  • Only connect a Business Profile you own or are authorised to manage. Replies, posts and profile changes you make in ReConnect are published on Google under your business, and you are responsible for them.
  • Follow Google's policies, including for reviews: ask customers for reviews the same way whether or not you expect a good one, never offer anything in return for a review, and never write reviews yourself. ReConnect only shows what Google reports and marks a reply or post as published once Google accepts it.
  • You can disconnect at any time; ReConnect then stops accessing your profile and removes the synced data.

10.Orders, deliveries and riders

  • Totals, balances and receipts are worked out from what you enter. Check orders before confirming them with customers.
  • Rider links and receipt links work without a login for whoever has them. Share rider links only with your riders, and reset a link if it may have been shared with someone else.
  • ReConnect records deliveries; it does not transport goods, insure them or employ riders, and is not responsible for deliveries themselves.

11.WhatsApp and messaging rules

When you message customers through ReConnect you must:

  • comply with Meta's WhatsApp Business Terms, WhatsApp Business Messaging Policy and Commerce Policy;
  • only message people who have agreed to hear from your business, and record that consent honestly — importing someone's number is not consent;
  • use Meta-approved templates where WhatsApp requires them, such as outside the 24-hour reply window;
  • stop messaging anyone who opts out, and never try to get around ReConnect's opt-out protections; and
  • not send spam, misleading content, or anything illegal, hateful or harassing.

Meta controls the WhatsApp platform. Meta may review, limit or suspend your WhatsApp number, quality rating or templates, and we are not responsible for Meta's decisions or for WhatsApp being unavailable.

12.Support and support access

You can contact us through Help & support in the app or by email. We aim to reply within one working day but can't promise particular response times.

Our team cannot open your customers or conversations unless an owner turns on support access. When it is on, we may view your customers read-only, only to help with your request; we won't change anything or message anyone. Each view is recorded and shown to the owner, and access ends when the chosen period is over or when an owner turns it off. You can use ReConnect without ever turning it on, although we may then be less able to help with some problems.

13.Acceptable use

You must not:

  • use ReConnect for anything unlawful or fraudulent, or to store or import data you have no right to hold;
  • use ReConnect to message people who haven't agreed to hear from you, or to send bulk unsolicited messages;
  • use unofficial tools to automate WhatsApp alongside ReConnect, or try to scrape WhatsApp data;
  • try to access other businesses' data, test our security without permission, or disrupt the service;
  • copy, reverse engineer or resell ReConnect, or use it to build a competing product;
  • use automated means to scrape or overload the service; or
  • upload malware or harmful code.

14.Suspension and ending the agreement

You can stop using ReConnect and close your account at any time from Settings → Close account. We may suspend or close an account that seriously or repeatedly breaks these terms, puts other users, customers or the service at risk, or remains unpaid. Where reasonable, we'll warn you first and give you a chance to fix the problem.

When an account is closed, billing stops straight away. For 30 days the owner can still download the data or reopen the account; after that we permanently delete it, as described in our Privacy Policy. Closing doesn't refund the current period.

15.Intellectual property

ReConnect, including its software, design and brand, belongs to us and our licensors. These terms give you the right to use it for your business during your subscription; they don't transfer any ownership. If you send us feedback, we may use it to improve the product.

16.Third-party services

ReConnect works with services run by others, including Meta (WhatsApp), Paystack and email providers. Your use of those services is also governed by their own terms. We aren't responsible for third-party services we don't control.

17.Disclaimers

We work hard to keep ReConnect reliable and accurate, but the service is provided “as is” and “as available”. We don't promise that it will be uninterrupted or error-free, that every WhatsApp message or alert will be delivered, or that it will produce any particular sales result.

18.Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, or for loss of profits, revenue or data. Our total liability for any claim relating to ReConnect is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

19.Your responsibility to us

You agree to cover our reasonable losses and costs arising from claims by others that result from your breach of these terms, the messages you send, or customer data you add or import without a lawful basis.

20.Governing law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. If a dispute arises, we'll first try to resolve it with you in good faith. If we can't, the courts of Lagos State, Nigeria will have jurisdiction.

21.Changes to these terms

We may update these terms from time to time. We'll change the date at the top, and for material changes we'll tell account owners by email or in the app at least 30 days before they take effect. Continuing to use ReConnect after that means you accept the new terms.

22.Contact

Questions about these terms: our contact form.