ReConnect

Privacy

Data Deletion Instructions

You can ask ReConnect to delete personal data connected to your account or use the self-service deletion tools inside ReConnect. The steps below explain the correct route depending on how you use ReConnect.

1.Delete your ReConnect login

If you have a ReConnect account and want to delete your personal login details:

  1. Sign in to ReConnect.
  2. Go to Settings → Your account.
  3. Scroll to Delete your login.
  4. Enter your email address to confirm and choose Delete my login.

This removes your ReConnect login details and removes you from the teams you belong to. If you own an active business workspace, you must close that business first before your login can be deleted.

2.Delete a ReConnect business workspace

If you are the owner of a business workspace and want its business data deleted:

  1. Sign in to ReConnect as the business owner.
  2. Go to Settings → Close account.
  3. Follow the confirmation steps to close the business.

Closing the business stops access and cancels future subscription renewal. The workspace is then scheduled for permanent deletion after a 30-day grace period. During that period, the owner can download business data or reopen the account.

When deletion is completed, the business workspace and associated operational data — including customers, messages, follow-ups, sales, team data and settings — are permanently removed. Certain billing or transaction records may be retained where required for accounting, tax, fraud-prevention or other legal obligations.

3.Delete data received through Meta or WhatsApp

If you connected a WhatsApp Business Account to ReConnect, information received through Meta is handled as part of your ReConnect business workspace. Closing and deleting the business workspace removes the ReConnect data associated with that connection in accordance with the process above.

If you only want ReConnect to stop using your connected WhatsApp Business Account without deleting the entire business workspace, disconnect WhatsApp from Settings → WhatsApp or contact us through the privacy request form.

4.If you are a customer of a business that uses ReConnect

A business that uses ReConnect normally decides how and why it uses its customers' personal data. If you want your customer record deleted, contact that business first and ask it to erase your personal data.

If you cannot reach the business, you can send a deletion request to ReConnect and identify the business involved. We will help route and process the request appropriately.

Submit a privacy or deletion request

5.Request deletion without signing in

If you cannot access your ReConnect account, use our privacy request form. Select Deletion as the type of request and provide the email address or other details needed to identify the account or business.

We may need to verify your identity before deleting or disclosing personal data so that someone else cannot delete your information without permission.

Open the privacy request form

6.Questions

For more information about how ReConnect handles personal data, read our Privacy Policy. You can also contact us through the privacy request form.